Where does Supercilium Ship?
Supercilium ships worldwide and we are dedicated to getting your package shipped as soon as possible. Note that international shipments are subject to local customs clearance procedures. This can cause delays beyond original delivery estimates and are out of our control. International shipments will not ship until all item(s) ordered become available.
When will your order ship?
- Orders are picked and shipped within 24 hours from our warehouse located in the Netherlands.
- Orders placed before 3PM CET are shipped the same day.
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We ship from Monday to Friday, with the exception of National Dutch Holidays.
- All orders placed on Saturday and Sunday will be processed the next business day.
SHIPPING RATES:
Netherlands & Belgium: 7€
Austria, Denmark, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Spain, Sweden, Switzerland: 8,50€
Free shipping over 150€ for the above countries.
Rest of Europe: 12€
Australia:
Orders 0kg–2kg: $70
Orders 2kg–5kg: $95
Rest of world:
Orders 0kg–2kg : €33
Orders 2kg–5kg: €48
Terms & Conditions for shipping:
Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. Supercilium is not liable for any custom fees, taxes, loss or damage to parcels in transit. Once the order has been prepared, it will be sent to the postal address entered by the consumer when placing the order.
Important note: If the customer adds the wrong address to their order and the package is returned to our warehouse, the customer needs to pay for the shipping.
How can I track my order?
Order confirmations will be sent as soon as the package is sent. Note that while ordering is quick, processing takes up to 24 hours. In your order confirmations, you will find a tracking number. The ordered products as specified by the consumer are delivered to the delivery address stated on the delivery note.
What if I have a lost package?
Supercilium is not responsible for lost or stolen packages. Please check with your local post-order company if you believe your package has been lost or stolen. Packages that are lost will be replaced after 40 days of non-movement for domestic orders. Please note that refunds are not issued by Supercilium on lost packages.
How do I return items?
Ship the unused item in the original packaging back to Supercilium within 14 days of delivery for a Store Credit or an Exchange (only available for damaged or incorrect orders). Supercilium gladly accepts unused, or defective full-priced merchandise for up to 14 days after the purchase date. Shipping charges are not refundable.
What is the warranty?
We have a 30-day warranty against manufacturer’s defects.
If an item ever arrives broken or defective we will replace the same item free of charge. Depending on the item we may request that the defective item be returned.
Product discrepancies and/or exchanges need to be notified within 7 days after the product has arrived.
